Rapid Response by West Country Bailiffs
When a holiday let booking turns into a nightmare, acting quickly can make all the difference.
West Country Bailiffs was recently instructed to carry out an excluded occupier eviction in Torquay after the owner of a holiday let experienced serious issues with guests who had breached the terms of their booking.
The Situation
The landlord operates a successful Airbnb-style holiday let in Torquay and, in over nine years of trading, had never encountered any significant problems.
The property had been booked for a 10-night stay by a group of four adults (three males and one female). During their stay, the guests repeatedly breached the house rules by:
- Smoking inside the property.
- Causing excessive noise.
- Engaging in antisocial behaviour.
- Creating such a disturbance that another resident within the building felt forced to leave and stay elsewhere.
By 3:00pm the previous afternoon, the landlord had reached the point where immediate action was required and contacted West Country Bailiffs for urgent assistance and to complete an excluded occupier eviction.
Immediate Legal Advice
After reviewing the circumstances, we confirmed that the occupants were excluded occupiers, not tenants protected by the Protection from Eviction Act 1977.
As the property was a genuine holiday let and the booking conditions had been breached, we advised the landlord to terminate the booking agreement immediately.
Once this had been completed, our team mobilised without delay to complete the excluded occupier eviction.
Next-Day Attendance
One of the key advantages of instructing a local specialist enforcement company is speed.
With our head office based in Torquay, we were able to deploy a professional team of three certificated enforcement agents the very next morning.
Our team attended the property at 8:00am.
The occupants answered the door, allowing us to gain peaceable entry. The legal process was explained clearly and professionally before supervising the removal of the occupants and their belongings from the property.
The locks were changed immediately, returning the property safely back to the landlord.
The eviction was completed peacefully and professionally within approximately three hours.
The Result
- ✓ Emergency instruction received the previous afternoon.
- ✓ Three enforcement agents mobilised the following morning.
- ✓ Peaceable entry achieved.
- ✓ Occupants removed without incident.
- ✓ Locks changed immediately.
- ✓ Full video evidence and written report of excluded occupier eviction provided.
- ✓ Keys safely returned to the landlord’s nominated representative.
- ✓ Holiday accommodation secured and returned to the owner.
What Our Client Said
“We own a holiday let in Devon and have had no issues over nine years until just recently where we had a booking from a major platform.
These guests broke house rules with smoking in the property, noise and antisocial behaviour, which resulted in one resident in the building having to leave and stay elsewhere.
We were so stressed, distraught and sick with worry and feared losing control of the situation.
We contacted West Country Bailiffs and Jon was so reassuring, informative and efficient. He told us exactly what we had to do, which was firstly to terminate their booking contract as they had failed to adhere to the house rules they had agreed to.
Jon and his team carried out the excluded occupier eviction peacefully the very next morning within three hours. They were professional, efficient, sensitive and caring to everyone involved.
We honestly can’t praise them highly enough. We were kept informed throughout, received video footage and a full report, and the keys were safely delivered to our nominated representative.
They organised everything down to the last detail. We are beyond impressed with their outstanding service and are so grateful and relieved with the outcome.
Had we not contacted them as soon as we did, things could have gone very differently.
Thank you so much, West Country Bailiffs. We 100% recommend your services to anyone who finds themselves in a similar situation.”
Need an Excluded Occupier Eviction?
West Country Bailiffs specialises in lawful excluded occupier evictions, including:
- Holiday lets and Airbnb properties.
- Lodgers.
- Licensees.
- Staff accommodation.
- Temporary accommodation.
- Charity and supported housing.
- Local authority accommodation.
- Excluded temporary accomodation
Because our enforcement agents are based across the South West, we can often mobilise within hours, helping landlords regain possession quickly, lawfully and professionally.
If you need urgent advice regarding an excluded occupier eviction, contact West Country Bailiffs today. Our experienced team will assess your situation and advise on the quickest and most appropriate course of action.
